Fix iTunes Could Not Connect to This iPhone An Unknown Error Occurred

Recovery Mode

The iTunes Error 0xE8000015 may be as a result of forgetting the passcode or the iPhone itself is disabled. At this point, it's in your best interest to put the phone in recovery mode.

Step 1: Turning the phone off while plugged into the computer then hold the home button and turn on the phone at the same time until you see the iTunes recovery logo.

Step 2: Choose the "Restore" option, which will immediately wipe your phone and re-download the iTunes software for your device.


Hard Reset iPhone

It's good to know that there are times when a simple reboot can fix iTunes could not connect to this iPhone an unknown error occurred, but if that doesn't work; you may have to hard reset your phone. It's important to note that the hard reset erases all the information on your phone and restore it back to its factory state.

Here's how to Hard-reset:

Step 1: Press and hold both the Home and Power button until the screen of your phone goes blank.

Step 2: Once you're done, press the Power button until the Apple logo appears on your screen — it's as simple as that.


Check Your Internet Connection

At this point, you'll want to ensure that your device is connected to the internet regardless of whether you're using cellular data or Wi-Fi. First off, if you're using cellular data, be sure that's it's turned ON before hitting the download button.

On the flip side, if you're choosing Wi-Fi network, ensure that it's stable and your phone is displaying excellent signal strength. It's also good to point out that a strong Wi-Fi network is sure to be your best bet if you're looking to download large files from iTunes — your cellular network may cause iTunes Error 0xE8000015.


Disable Restriction

There's a good chance of setting one or two restrictions on your phone which may eventually affect data transfer from iTunes. If this happens, your phone will be detected by iTunes, but data transfer will be impossible. Then the iTunes Error 0xE8000015 will occur.

Here's how to change the settings:

Step 1: Just open settings.

Step 2: Tap on General, then Restrictions and just hit Disable Restrictions.


Trust Computer

Can you recall the first message you saw when you connected your iPhone to the computer? Did you see a pop-up message which reads "Trust this Computer?" we're pretty sure you did!

Well, If you ignored it, I'll recommend you reconnect your iPhone and Tap on the Trust button. There's a good chance of resolving many iTunes could not connect to this iPhone problems when you follow the prompt.


Check Your USB Port

It's also good to know that iTunes could not connect to this iPhone may be as a result of a faulty USB port. That said, you'll want to connect to a different port and see how things work out.


Check iTunes Version and Update to iOS 12

Did you download the correct version of iTunes on your Windows computer? Not sure? Well, iTunes Error 0xE8000015 may be as a result of downloading an incorrect version, so you'll want to check to be 100% sure. For the most part, iTunes comes in 32 and 64-bit versions — be sure to choose and download the right version!

It's also important to use the latest iOS software to avoid unnecessary problems.

Want to check for updates?

Step 1: Just Tap Settings.

Step 2: Tap General.

Step 3: Then hit Software Updates to check for updates.


Using iTunes Alternative



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